Terms and Conditions


At Roxcell you can order from our extensive range of products online, via email: sales@roxcell.com.au, or fax on 03 8648 5661.  Alternatively you can call us on 1300 765 011 during business hours and we will make sure you get all the information you need to make an informed decision.


By visiting our website and using any information contained therein, including but not limited to catalogues, user guides, and any other communication aids, all info supplied is in order to educate you about our products and services and any omissions, explicit or inexplicit, do not constitute a breach of any kind and may require further communication with our sales and/or support department in order for you to fully understand the purpose, functionality and other features of our products and services. Please contact us for further information.

All sales are pre-paid unless a formal credit account (strictly net 30 days from date of invoice) is established. Accounts with balance overdue or limit will revert to pre-paid until proper credit terms are re-established. We accept payment via cheque, EFTPOS, PayPal or direct deposit. Visa, MasterCard, and Bankcard are also accepted but incur 1% surcharge and 3% for PayPal.

We reserve the right to adjust prices without prior notice.


Prices quoted are exclusive of GST, 10% tax will be added to your invoice including freight.


Our nominated courier will ship all orders, unless other arrangements have been made. Please advise alternate or preferred shipping methods. All orders will be shipped within 24 hour period when in stock.

The invoice for goods mailed will be still payable even if the goods don’t arrive as it is beyond our control once they leave our premises. 
All shipping costs are the responsibility of the customer. Roxcell will not accept any responsibility whatsoever for goods lost or damaged in transit.


Any claims for damaged or missing goods must be filed immediately. All other claims must be forwarded within 7 days of receipt of goods. No goods will be accepted for return after 30 days.

All deliveries must be checked upon arrivals. If the receiver signs the consignment then the goods are accepted as being received without breakages and damages, therefore no claims can be made with Roxcell. If the consignment is sent with Australia Post then the claim must be filed with them.

*Note for ceramic/glass mugs and other fragile items– it is preferred to ship them in complete boxes/packs to prevent breakages. A packaging and handling fee applies to all items ordered in quantities less than full box/pack (see price break for each ordered item). If the fragile items are delivered broken or damaged then the above claims terms and conditions apply irrespective of packaging fee.

For goods incorrectly ordered and/or used, a restocking fee may be applied to any goods approved for return credit. Restocking fees apply for an item returned in non-original condition. Cost of restocking an item returned in non-original packaging are 25% of original item cost although may vary depending on the particular state of the item and accessories which will be assessed upon arrival. Please be aware that shipping an item in other than original packaging can not guarantee safe delivery and is solely the sender’s responsibility.

Before returning any goods prior arrangements must be made with Roxcell by email to customerservice@roxcell.com.au Privacy Policy.

In this Website Privacy Statement ("statement"), we, Roxcell Pty Ltd, provide information about how we collect, use and transfer personally identifiable data from you, an individual person and website visitor, through Roxcell's publicly accessible websites (any of our websites such as www.roxcell.com.au that can be accessed without a password) and on which we post a direct link to this statement (collectively the "site").


Through the site, we receive data that you actively submit as well as data that we track:

ACTIVELY SUBMITTED DATA: When you request information, subscribe to a mailing list or for a service, respond to an online survey or otherwise actively send us data, we usually collect data such as your name, e-mail address(es), mailing address(es), telephone number(s), and certain information related to the business you represent such as business name and industry type. You can opt out of providing information by not entering it when asked and, if such information is required in order to allow us to respond to your inquiry, you will receive a notice advising you of this. In each such instance, you will know what data we collect through the site, because you actively submit it.

OTHER: Unless you also actively submit personal information such as your name or address, passively tracked data does not allow us to identify you personally (even though it can theoretically be done, we do not pursue any such information unless you identify yourself voluntarily through an active submission of data). To the extent permitted by applicable law, we reserve the right to combine passively tracked data with personal data that you actively submit.

COLLECTION PURPOSES, USE OF DATA: We collect passively tracked data primarily for purposes of administering, protecting and improving our site and our systems, to better understand the preferences of our site visitors, to identify server problems, to compile aggregated statistics about site usage, and to help personalise your experience on our site. We collect actively submitted data primarily for two purposes: Firstly, the purpose for which you originally sent us the data (e.g., to provide information to you or sign you up); and secondly, for purposes of contacting you to further discuss your interest in our company, the services we provide and ways we can improve them to provide information on services, promotions and events. You can opt out of receiving marketing emails as explained below. 

DISCLOSURES OF PERSONAL INFORMATION: We are not in the business of selling or renting your information to telemarketers or any other entity and we do not share your personally identifiable information with others, except as follows: We may share information with trusted business partners such as system integrators, distributors, and referral partners and any other party specifically identified on the page on which you submit your information. We engage agents and service providers who process data only on our behalf and for our purposes under confidentiality agreements. We may share your information as required by law or in the interest of protecting or exercising our or others' legal rights, e.g., without limitation, in connection with requests from law enforcement officials and in connection with court proceedings. We may share or transfer your information in connection with a prospective or actual sale, merger, transfer or other reorganisation of all or parts of our business. Also, we reserve the right to fully use and disclose any information that is not in personally identifiable form (such as statistics and survey results that do not identify you individually by name).

OPT-OUT: In connection with promotions or other projects, we may ask you specifically whether you have objections against a certain kind of data use or sharing. If you opt-out under such circumstances, we will respect your decision. To opt out of receiving commercial communications from Roxcell, please click on the "opt-out" link in the communication or, , please contact us atira@roxcell.com.au. Please note that our affiliates and other data recipients have their own data privacy policies, which may differ from ours and you would have to contact them separately with respect to opt-out requests. 

ACCESS: If personal information you have submitted through the site is no longer accurate, current, or complete, and you wish to update it, please send an e-mail to ira@roxcell.com.au. Upon appropriate request we will usually be glad to update or amend your information, but we reserve the right to use information obtained previously to verify your identity or take other actions that we believe are appropriate.

SECURITY: Transmissions over the Internet are never 100% secure or error-free. However, we take reasonable steps to protect your personal information from loss, misuse, and unauthorised access, disclosure, alteration, and destruction. 

EFFECTIVE DATE, AMENDMENTS: This statement is effective as of January 1, 2009. We reserve the right to change, modify, add or remove portions of this statement from time to time and in our sole discretion, with the changes made indicated as per date of last update. When you visit the site, you are accepting the current version of this statement as posted on the site at that time. We recommend that users revisit this statement on occasion to learn of any changes.

CONTACT US: Please feel free to contact us with any comments, questions, complaints or suggestions you might have regarding the information and practices described in this statement. You may send us an e-mail at ira@roxcell.com.au or write to us at Roxcell Pty Ltd, 4/4 Garden Road, Clayton Vic 3168, Ph:  1300 765 011.